QUESTIONS AND ANSWERS

PAYMENT

HOW DO I PAY FOR MY ORDER?

We offer several different payment options at checkout, so you can easily choose the one that suits you best. In addition to paying with PayPal, you can also use Klarna. Through Klarna, you have the option of paying by e.g. card, credit, via a direct transfer and Swish.

If you have questions regarding payment made via Klarna, we recommend that you contact them directly on telephone number 08-120 120 10. If you would instead like to contact them via e-mail, this is done to: info@klarna.com or through their app.

 

WHY DOESN'T PAYING BY INSTALLMENT OR CREDIT WORK WITH KLARNA?

If your purchase is not approved when you try to pay by credit, check the following:

  • You must be at least 18 years old.
  • The address you have entered must be the same as your civil registration address.
  • You may have exceeded the maximum credit amount, or Klarna has not approved your credit. In that case, you can contact Klarna on 08-120 120 00, or choose another payment option with us.
  • Check that you have entered the correct social security number, which must belong to the person making the purchase.

 

DELIVERY

HOW LONG ARE DELIVERY TIMES?

We usually ship your order within one business day. Should a product have a longer delivery time, this is stated in the product description. Once your order has left our warehouse, you will receive a delivery confirmation.

The total delivery time depends on the delivery option and the delivery partner you choose. Current delivery times are shown at checkout. All deliveries can be tracked, with the exception of Postnord Letters, which are not trackable but are usually delivered directly to your mailbox.

 

WHAT DOES THE SHIPPING COST?

The price for shipping is indicated in the checkout when you complete your order.

 

WHAT DO I DO IF I DO NOT RECEIVE AN ORDER CONFIRMATION WHEN I ORDER?

Please contact us at info@hagling.com should this occur. Include your order details when contacting us, and we will send you a new one. In addition to this, please check that you have entered the correct email address in your order.

 

RETURNS AND EXCHANGES 

HOW DO I MAKE A RETURN?

You always have 14 days to buy from the moment you receive your goods. Please use the returns form below when returning your item(s). Pack the products carefully and return them in packaging that can withstand postal handling. This is to avoid the products being damaged during shipping to us.

Cut out the return label and attach it to the outside of the shipment. Don't forget to enter your order number in the box provided on the return label and to write your return address on the back of the package. Click here to access the return form.

 

HOW MUCH DOES IT COST TO MAKE A RETURN?

All returns incur a cost of SEK 39.

 

HOW DO I MAKE AN EXCHANGE?

Follow the instructions above to make a return. If you want to change the product, you can easily place a new order on our website with the desired item. If you only want to change to a different size of the same ring, please contact our customer support first at info@hagling.com.

 

PRODUCTS

HOW DO I BEST CARE FOR MY JEWELERY?

If you take good care of your jewelry, it will retain its beauty for a long time. We generally recommend avoiding contact with water, make-up and perfume, as these can affect the durability and appearance of the jewellery. Read more about jewelery care here.

A PRODUCT IS OUT OF STOCK, WHEN WILL THE STOCK BE REFILLED?

Our products can run out quickly, and we work hard to restock as often as possible. You can sign up to receive a reminder when an out-of-stock product is back in stock by clicking on the link next to the product in question. A message will then be sent to the email address you entered when the product is back in stock.

If you have questions regarding a specific product, you are most welcome to contact us at info@hagling.com.

 

HOW DO I KNOW MY RING SIZE?

Buying a ring online can be challenging if you are unsure of your ring size. However, there are several good methods that can help you measure your size. We have a guide for this that can hopefully help when choosing a ring size. Read more about choosing a ring size here.


CUSTOMER SERVICE

Do you have a question that you have not yet received an answer to?

Please contact us at info@hagling.com.