QUESTIONS AND ANSWERS

PAYMENT

HOW DO I PAY FOR MY ORDER?

We offer several different payment options at checkout, so you can easily choose what suits you best. In addition to paying with PayPal, you can also use Klarna. Through Klarna you have the opportunity to pay with, for example, cards, credit cards, direct transfers and Swish.

If you have questions regarding payments made via Klarna, we recommend that you contact them directly on telephone number 08-120 120 10. If you would instead like to contact them via email, this can be done at: info@klarna.com or through their app.

 

WHY DOESN'T IT WORK TO PAY VIA PARTIAL PAYMENT OR CREDIT AT KLARNA?

If your purchase is not approved when you try to pay on credit, check the following:

  • You must be at least 18 years old.
  • The address you have entered must be the same as your public registration address.
  • You may have exceeded the maximum credit amount, or Klarna has not approved your credit. In this case, you can contact Klarna on 08-120 120 00, or choose another payment option with us.
  • Check that you have entered the correct social security number, which must belong to the person making the purchase.

 

DELIVERY

HOW LONG ARE THE DELIVERY TIMES?

We usually ship your order within one business day. Should a product have a longer delivery time, this will be stated in the product description. Once your order has left our warehouse, you will receive a delivery confirmation.

The total delivery time depends on the delivery option and delivery partner you choose. Current delivery times are shown in the checkout. All deliveries are trackable, with the exception of Postnord Brev, which is not trackable but is usually delivered directly to your mailbox.

 

WHAT DOES SHIPPING COST?

The price for shipping is stated at checkout when you place your order.

 

WHAT DO I DO IF I DON'T RECEIVE AN ORDER CONFIRMATION?

Please contact us at info@hagling.com if this happens. Please include your order details when contacting us and we will send you a new one. In addition, please check that you have entered the correct email address in your order.

 

RETURNS AND EXCHANGES 

HOW DO I MAKE A RETURN?

You always have 14 days of open purchase from the date you receive your goods. Please contact us at info@hagling.com to receive your return form. This will then be used when you return your item(s). Pack the products carefully and return them in packaging that can withstand postal handling. This is to avoid the products being damaged during shipping to us. Cut out the return label and attach it to the outside of the shipment.

 

WHAT DOES IT COST TO MAKE A RETURN?

All returns incur a cost of SEK 49.

 

HOW DO I MAKE AN EXCHANGE?

Follow the instructions above to make a return. If you want to exchange a product, you can easily place a new order on our website with the desired item. If you only want to exchange for a different size of the same ring, please contact our customer support first at info@hagling.com.

 

PRODUCTS

HOW DO I BEST CARE FOR MY JEWELRY?

If you take good care of your jewelry, it will retain its beauty for a long time. We generally recommend avoiding contact with water, makeup and perfume, as these can affect the durability and appearance of the jewelry. Read more about jewelry care here.

A PRODUCT IS OUT OF STOCK, WHEN WILL THE STOCK BE REFILLED?

Our products can run out quickly, and we work hard to restock as often as possible. You can sign up to receive a reminder when a sold-out product is back in stock by clicking the link next to the product in question. A message will then be sent to the email address you provided when the product is back in stock.

If you have questions regarding a specific product, you are welcome to contact us at info@hagling.com.

 

HOW DO I KNOW WHAT RING SIZE I HAVE?

It can be challenging to buy a ring online if you are unsure of your ring size. However, there are several good methods that can help you measure your size. We have a guide for this that hopefully can make it easier when choosing a ring size. Read more about choosing a ring size here.


CUSTOMER SERVICE

Do you have a question that you haven't yet received an answer to?

Please contact us at info@hagling.com.