INTEGRITY POLICY
This privacy policy describes how HAGLING (the website, we) collects, uses and shares your personal data during your visits, when you use our services or buy from hagling.se (the website) or otherwise communicate with us regarding the website (collectively referred to as the Services) . The use of you/your (etc.) in this privacy policy refers to you as a user of the services, regardless of whether you are a customer, website visitor or other person about whom we have collected information according to this privacy policy.
We recommend that you read this privacy policy carefully.
Changes to this Privacy Policy
We may occasionally update this privacy policy, for example to conform to new practices or for other operational, legal or regulatory reasons. The revised privacy policy will be published on the website, as indicated by the date indicated under "Last updated", and take any other measures required by applicable law.
How we collect and use personal data
In order to provide the Services, we collect your personal data from a variety of sources as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal requirements, enforce any applicable Terms of Service for the Service, and to protect the Services, our rights, and those of our users and the rights of others.
What personal data we collect
The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term personal data, we mean information that identifies you, relates to you, describes you or can be connected to you in any way. The sections below describe the categories and specific types of personal data we collect.
Data we collect directly from you
Information that you yourself send to us via our services may include:
- Contact details such as name, address, phone number and email address.
- Order information such as name, billing address, delivery address, payment confirmation, email address and phone number.
- Account information such as username, password, security questions and other information used to protect your account.
- Customer Support Information For example, information you choose to share when you communicate with us, such as when you send a message through the Services.
Certain features of the Services may require you to directly provide us with certain information about yourself. You can choose not to share such information with us, but in that case it may be impossible for you to use or access these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services ( Usage Data ). For this purpose, we may use cookies, pixels and similar technologies ( cookies ). Usage Data may include information about how you access and use our website and your account, including information about your device, browser, network connection, IP address and other information about your interaction with the Services.
Information we receive from third parties
Finally, we may also obtain information about you from third parties, including from suppliers and service providers who may collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors who collect payment information (e.g. bank account, credit or debit card details, billing address) for the purpose of processing your payment in order to distribute your orders and deliver the products or services you have requested, in order to fulfill our contract with you.
- When you visit our website, open or click on emails we send to you or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries and cookies.
Any information we receive from third parties will be treated in accordance with this privacy policy. See also the section below, Third Party Sites and Links.
How we use your personal data
- Provide products and services. We use your personal information to provide you with the Services in order to fulfill our contract with you, including to process your payments, distribute your orders, to send you messages related to your account, your purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, facilitate any returns and exchanges and other functions and features related to your account. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In that case, Shopify will process your data according to its privacy policy and consumer protection policy.
- Marketing and advertising. We may use your personal information for marketing and advertising purposes, for example, to send you marketing, advertising and promotional communications via email, SMS or regular mail, and to show you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for this processing of personal data is our legitimate interest in selling our products, according to Article 6 paragraph 1f of the GDPR.
- Security and Fraud Prevention. We use your personal data to identify, investigate or take action regarding any fraudulent, illegal or harmful activity. If you choose to use the Services and register an account, you are responsible for ensuring that your login details are secure. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for this processing of personal data is our legitimate interest in keeping our website safe for you as well as other customers, according to Article 6 paragraph 1f of the GDPR.
- Communicate with you and improve the service. We use your personal data to offer you customer support and improve our services. This is a legitimate interest for us to be responsive to you, to provide you with efficient services and to maintain our business relationship with you in accordance with Article 6 paragraph 1f of the GDPR.
Cookies
Like many others, we use cookies on our website. For more information about the cookies we use to run our store with Shopify, see https://www.shopify.com/legal/cookies . We use cookies to operate and improve our website and services (including to save information about your activity and preferences), to conduct analyzes and to better understand how users interact with the services (which concerns our legitimate interest in administering, improve and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products and advertising on our website and other websites.
Accepting cookies automatically is standard in most browsers, but you can change the settings in your browser yourself so that cookies are removed or rejected. Keep in mind that your experience may be negatively affected if you delete or block cookies, and in addition, some services, such as certain features and general functionality, may stop working in whole or in part. In addition, blocking cookies may not completely prevent our sharing of information with third parties, such as our advertising partners.
How we disclose personal data
In certain circumstances, we may transfer your personal data to third parties for the purpose of fulfilling contracts, for legitimate purposes and other reasons covered by this privacy policy. Some examples of such circumstances:
- Data may be shared with suppliers or other third parties who perform services on our behalf (eg IT management, payment processing, data analysis, customer support, cloud storage, distribution and delivery).
- Data may be shared with business and marketing partners in order to deliver services and advertising to you. Our business and marketing partners will use your information in accordance with their privacy notices.
- When you yourself request or otherwise consent to us handing over certain information to third parties, for example to deliver products to you or when you use social media widgets or login-based integrations, we may also share your information .
- Data may be shared with our affiliates or within our group as part of our legitimate interests in running a successful business.
- Information may be shared in connection with a business event, such as a merger or bankruptcy, in order to comply with applicable legal obligations (for example, in response to subpoenas, search warrants), enforce applicable terms of use, and protect and enforce the Services, our rights, and the rights of our users and other persons.
We disclose the following categories of personal data and sensitive personal information about users for the purposes set out above in "How we collect and use your personal data" and "How we disclose personal data" :
| Category | Recipient categories |
|---|---|
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We neither use nor disclose sensitive personal data without your consent or to be able to draw conclusions about you.
With your consent, we share personal data for the purpose of carrying out advertising and marketing activities as described below.
Websites and links belonging to third parties
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that do not belong to our affiliates or are controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including whether the information on those websites is accurate, complete and reliable. Information that you provide yourself in wholly or partially publicly available locations, including information that you share on third-party social networking platforms, may also be viewed by others who use the Services and/or those who use those third-party platforms without any limitation on how it may be used by us or third parties. The mere fact that we include such links does not imply that we endorse the content of such platforms, nor their owners or operations, beyond what is expressly made clear in the Services.
Information concerning children
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If a child of whom you are the guardian has submitted their personal data to us, you can contact us via the contact details below to request that they be deleted.
Until the date this privacy policy came into force, we are not aware of having "shared" or "sold" (as defined in applicable law) personal data relating to persons under the age of 16.
Security and storage of your data
Please note that no security measures are perfect or impossible to circumvent, and we cannot guarantee that security is perfect. Any information you send to us may also lack protection during transmission. We recommend that you do not use insecure methods to send sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need it to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights below regarding your personal data. However, these rights are not absolute, but it is possible that they only apply in certain circumstances, and the law allows us to refuse your request.
- Right of access/knowledge : You may have the right to request access to the personal information we hold about you, including information about how we use and share your information.
- Right to deletion : You may have the right to request that we delete the personal data we hold.
- Right to rectification : You may have the right to request that we correct the personal data we hold if it is incorrect.
- Right to portability : You may, under certain circumstances and with certain exceptions, have the right to obtain a copy of the personal data we hold about you and to request that we transfer it to a third party.
- Right to Opt Out of Selling, Sharing or Targeted Advertising : You may have the right to instruct us not to “sell” or “share” your personal information or to indicate that your personal information may not be used for purposes that are considered “targeted advertising,” as defined in applicable privacy laws. If you visit our website with the GPC signal enabled (depending on your location) we will automatically interpret this as a request to refuse the "sale" or "sharing" of data for the device and browser you use to visit the website .
- Limit processing : You may have the right to request that we no longer process your personal data or to limit our processing of it.
- Withdraw consent : In cases where we rely on consent to be able to process your personal data, you may have the right to withdraw your consent.
- Appeal : If we deny your request, you may have the right to appeal our decision. You can do this by replying to our rejection notice.
- Manage communication preferences : We may send you promotional e-mails, and you may choose to no longer receive such e-mails by using the unsubscribe feature included in all of our communications to you. If you choose to no longer receive such e-mail, we may still send you messages that do not contain advertising, such as information about your account or your orders.
You can exercise these rights where indicated on our website or by contacting us via the contact details below.
Your status with us is not affected by your exercising your rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a well-founded response to your request. Under applicable law, you may appoint a representative who can make requests on your behalf to exercise your rights. Before we accept such a request from a representative, that representative must provide evidence that you have authorized them to act on your behalf, and you may also be required to personally verify your identity with us. We will respond to your request within the time specified by applicable law.
Complaint
If you have a complaint about how we process your personal data, please contact us using the contact details below. If you are not satisfied with how we handled your complaint, you may, depending on where you live, have the right to appeal our decision by contacting us using the contact details below. You can also choose to send your complaint to the Swedish Privacy Agency (IMY). For the EEA, you can find a list of responsible data protection supervisory authorities here .
International users
Please note that we may transfer, store and process your personal data outside the country where you live. Your personal data is also processed by staff and external service providers (third parties) and partners in these countries.
If we transfer your personal data out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent agreements from the relevant competent authority in the UK (as applicable) unless the data transfer is to a country deemed to ensure an adequate level of protection.
Contact
If you have questions about our privacy practices or this privacy policy, or if you want to exercise any of your rights, call or email us at info@hagling.com, or you can contact us at Värtavägen 60, 115 38, SE.
In terms of applicable data protection legislation, and unless otherwise expressly stated, we are the data controller of your personal data.